Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

Provide overall supervision to the staff during the shift.Ensure that all work items are completed as per the agreed SLA.Monitor the exceptions and ensure that they are resolved in a timely manner.Identify opportunities for improving the efficiency of the process.Identify the training requirements of the team members and work with the Associate on providing the required trainings.Establish excellent relationships with partner sites and other stakeholders, with whom the team will need to interact on a regular basis.Prepare the weekly/monthly MIS reports.Track the changes to the procedures and ensure that the team is fully aware of the changes.

Required qualifications, skills and capabilities:

Bachelors DegreeMinimum 3 years of experience