Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager II within JPMorgan Chase, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations. Your primary responsibility will be to manage the day-to-day Operations for the Central Screening unit. You will own and manage the business deliverables. You will be managing a team of about 10 to 15 staffs. You will closely coordinate and work with other client operations sites to ensure business goals and objectives are met. This position will work in rotational shift starting as early as 5.30am and ending as late as 3.30am, with weekend working.

Job Responsibilities:

Manage and deliver programs or projects of moderate to advanced complexity related to the payments lifecycle, while leading or contributing to client experience, transformation initiatives, and process optimization.Define project requirements, impact, outcome criteria, and metrics using process models and diagrams, providing subject matter expertise on key initiatives, new system developments, and automation opportunities.Provide overall supervision/leadership to the staff during their shift operating window.Monitor and report shift and site/shift performance.Review staffing and volume trends to ensure the optimal capacity plan is in place.Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and client investigations.Monitor and enhance the control environment for technical, financial, and operations processes, participating in the detection and prevention of fraudulent transactions to mitigate risks.Build effective relationships with stakeholders, cross-functional and cross-locational teams, and clients to drive mutually beneficial outcomes and ensure smooth operations.Coach, train, mentor, and develop junior talent to equip the team for future success.

Required Qualifications, Skills and Capabilities:

Graduate with minimum of 10 years of Operational experience in similar environment - Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment.Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. Demonstrated ability in operations leadership or management within payments, with at least three years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management.Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions.Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives.Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration.Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.Preferred qualifications, capabilities, and skillsKnowledge of ISO or Swift message processing or management.Prior experience and working knowledge of compliance /sanctions screening is a plus