Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Client Billing Operations -Securities Services, you will support the end to end Billing process for the Global business units within Commercial and Investment Banking Markets and Investor Services.  You will support Commercial and Investment Banking clients, globally, who utilize Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and Over-the-Counter (OTC) suite of products.  Your primary responsibilities will include account and product setup, validation of data inputs into the core billing applications, invoice production, validation, and delivery.

 

Job responsibilities

Perform invoice clearing within established SLA and provide resolutions on invoice settlement related inquiries.Maintain various trackers/logs for metrics generation.Address escalations in timely manner. Timely escalation of internal and external findings to stakeholders.Lead and participate in various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts.Identify trend through data and behaviors observed and use it effectively in driving efficiencies.Coordinate efforts with peers and other stakeholders to ensure consistent implementation of daily strategies to meet Service Level targets.Represent the team through various forums.Research and remediate processing errors to resolve and avoid further funding delays.Assist in monitoring Invoice Clearing KPIs  and ensure breaks are being cleared based on established timeframe.

 

Required qualifications, capabilities, and skills

Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.Good background in basic accounting.High energy and strong leadership abilities.Strong organizational & proven time management skills.Outstanding communications skills, both written and oral.Ability to work closely with others to achieve functional goals.Excellent coaching and mentoring skills.Strong analytical and problem solving skills.

 

Location Description: The selected candidate will be based in JPMorgan Chase Tower Building, Taguig City, Philippines.

Shift:  12PM to 9PM Philippine Time

Region Supporting: APAC, EMEA and WHEM