Unlock your potential with us! Be at the heart of transforming client fraud experiences and lead a team committed to excellence and innovation. Join our dynamic team and make your mark in the world of global banking.
As a Payment Lifecycle Associate II in Global Banking, you will lead a team of Payment Lifecycle Analysts and Associates. You will drive change through innovation, execute firm strategies, and modernize client fraud experiences. You will interact with internal teams and external clients, serving as a primary contact for complex client requests. Your role involves participating in projects, handling escalated requests, and enhancing Global Banking systems and processes globally. You will report to a Payment Lifecycle Manager III as part of the Global Banking Fraud Prevention and Recoveries Team.
Job Responsibilities
Manage direct reports, coach team members, monitor calls, and resolve client concerns.Oversee real-time queue management, case assignment, and prioritization.Handle escalations of potentially fraudulent payments and engage clients for due diligence.Educate clients on Lookalike domain alerts.Investigate and process fraudulently negotiated items, ACH, and Wire transactions.Analyze client transactions to identify high-risk activities requiring client engagement.Own client fraud experience and satisfaction, providing internal communication and updates.Support the development and maintenance of policies, procedures, and training materials.Provide regular updates to senior leadership through business reviews and KPI meetings.
Required Qualifications, Capabilities, and Skills
5+ years of experience managing an operations team.Effective leadership skills with the ability to motivate, develop, and train team members.Excellent written and verbal communication skills.Relevant experience in stakeholder management and client focus.Strong working knowledge of fraud strategies and payment conventions.Professional presence with adaptability to evolving needs.Ability to multi-task and leverage internal resources effectively.Strong client focus and ability to partner with internal groups.
Preferred Qualifications, Capabilities, and Skills
Experience in managing teams; expertise in fraud strategies, and international payment practices.Expertise in client and stakeholder management
Shift Schedule: Night
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
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In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.