Join our Fraud Client Experience Team and be at the forefront of fraud prevention. Bring your expertise to manage high-value transactions and protect our clients. Unlock your potential in a dynamic environment where your skills will make a significant impact.

As a Payment Lifecycle Associate I within the Commercial Banking Team, you will work on high-value and high-risk transactions and handle escalations related to fraud prevention initiatives. You will engage with clients and internal partners to ensure payment security and educate them on best practices. Your role is crucial in reducing client fraud and enhancing the client experience.

 

Job Responsibilities:

Participate in projects, escalated requests, or enhancements related to Commercial Banking systems and processes.Train new hires, monitor calls, and communicate with clients and internal partners to provide updates through claim resolution.Review potentially fraudulent payments and engage clients to ensure due diligence.Address lookalike domain alerts and investigate fraudulently negotiated items. Query data and analyze client transactions to identify higher-risk transactions.Make outbound calls to validate payments and lookalike domains. Handle inbound calls for Wire/ACH held payment confirmations.Educate clients on payment validation best practices and lookalike domains. Authenticate, validate, and process Check Fraud and ACH/WIRE claims.Engage internal partners for escalation and prioritize tasks to meet service levels. Build trusting relationships with internal partners and clients.Escalate confirmed fraud payments and follow procedures to secure client profiles.Document interactions accurately and timely.Support the development of new hires and maintain policies, procedures, and training materials.Partner with leadership and business partners to resolve client issues. Perform open-source research and identify transaction patterns/trends.

 

Required Qualifications, Capabilities, and Skills:

Experience in an Associate Level role for 3 years.Effective leadership skills with the ability to motivate and develop a team.Excellent communication skills, both written and verbal.Relevant experience in stakeholder management and client focus.Strong working knowledge of Investigations/Fraud Investigations.Knowledge of Wires, ACH, SWIFT, and international payment practices.Highly organized with the ability to manage competing priorities.Professional presence with adaptability to evolving needs.Ability to work independently and escalate complex issues.

 

Preferred Qualifications, Capabilities, and Skills:

Experience in managing a team for more than 3 years.Advanced knowledge of fraud prevention strategies and tools.Proven track record in enhancing client experience through effective communication.Ability to identify and implement process improvements.

 

Shift Schedule: Flexibility to support work schedule adjustments; shifts between 8:00 AM – 8:30 PM ET.