If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.
As a Payment Lifecycle Analyst within the Credits Processing Function, you will support and supervise the day-to-day operations, ensuring accuracy and efficiency in processing client payment requests. You will have the opportunity to lead and motivate your team, address performance issues, and implement process improvements while maintaining a focus on deadlines, quality, and procedures.
Job Responsibilities:
Understand client’s incoming payment requests with 100% accuracy.Process requests efficiently to maintain portfolio and escalate aged items.Identify and escalate all errors/exceptions promptly.Respond effectively and timely to routine queries/complaints.Audit all BAU activities with focus.Identify opportunities for process efficiency and implement them.Create and update SOPs/Documentation ensuring standards are followed.Create effective work environment by maintaining healthy relations with teammates.Cross-train and transfer knowledge among team members.Provide leadership, guidance, and motivation to improve staff performance.Address performance issues timely, consistently, and professionally.Required qualifications, capabilities and skills:
Minimum 5 years of overall experience with strong experience in International Payment Processing Operations
Working Knowledge of SWIFT & international payment conventions
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
Understanding of Banking and Financial Services Industry
Excellent verbal, written communication skills and good Presentation Skill
Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred qualifications, capabilities and skills:
Bachelor's DegreeExperience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial