As a Payment Lifecycle Analyst within JPMorgan Chase you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services.  Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery. 

 

Job Responsibilities

 Process tasks with meticulous attention to detail, aiming for "zero defects" or error-free work Work under the guidance of a manager to ensure the team meets predefined goals related to service level agreements (SLAs), standard operating procedures (SOPs), and key performance indicators (KPIs) Consistently track and report "Metrics That Matter" Handle critical client escalations concerning billing-related issues Regularly prepare and report on business reviews Collaborate with operations teams, regional/LOB partners, functional groups, risk, and technology contacts to achieve current billing operations targets  Learn and understand the systems used, processes performed, and reports completed, with a strong grasp of operational risk/control Identify opportunities to prevent client-impacting errors Assist in the design, testing, and project planning for new automation efforts and process improvement initiatives Actively participate in FAST meetings and team huddles, and escalate issues to management in a timely manner

 

Required qualifications, skills, and capabilities

Bachelor's degree Minimum of 4 years in banking operations and financial services Proficiency in mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint Must be a team player with strong attention to detail, capable of meeting tight deadlines and working independently within a team framework

 

Preferred qualifications, skills, and capabilities

Understanding and experience with MS Excel, SQL, Robotic Process Automation (RPA), or Intelligent Solutions such as UI Path and/or Alteryx is advantageous  Experience in Billing Operations or related fields is considered a plus