Job Description We are seeking a detail‑oriented and proactive Mortgage Servicing & Payment Collections Specialist to join our team. This role is responsible for managing borrower accounts, ensuring timely payment collections, and providing outstanding customer service to our clients. The ideal candidate will have experience in mortgage servicing, collections, or a related financial services field and will be comfortable handling sensitive financial information while maintaining compliance with industry regulations. Key Responsibilities: Monitor and manage mortgage accounts to ensure timely payment collection. Communicate with borrowers via phone, email, and written correspondence regarding account status, payment reminders, and resolution of delinquencies. Investigate and resolve payment discrepancies or issues in coordination with internal teams and external servicers. Process and post payments accurately in mortgage servicing systems. Assist borrowers with payment options, ACH setup, escrow inquiries, and payoff requests. Document all borrower interactions and maintain detailed account notes for compliance and reporting purposes. Follow up on delinquencies and work with borrowers to develop payment plans or other solutions. Maintain knowledge of federal and state mortgage regulations, company policies, and servicing procedures. Collaborate with other departments, including post‑closing, accounting, and investor relations, to ensure smooth account administration. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1+ year of experience in a customer service role Excellent communication skills, both verbal and written Mortgage industry experience Experience in collections (any industry)