Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description
Field-based, national travel Reporting to the Head of Patient Services 

Objectives:

As the Patient Support Program Lead you will be responsible for the successful implementation, management and optimisation of the AbbVie Patient Support Programme through third party vendors for current and future PSPs aligned to the neurology therapeutic area.  The PSP Lead will ensure high quality standards are met through the delivery of the PSP to ensure seamless, credible and value added service is provided to patients and NHS trusts.  

Key Responsibilities:

Vendor Management/Operational Excellence

Lead, where relevant, in collaboration with supply chain third party vendor business relationships to ensure high quality service Identify opportunities for service efficiencies and capacity management, in collaboration with 3rd party vendorEnsure the standards are agreed with third-party, and processes are followed to provide effective patient servicesMonitor in collaboration with Supply chain (where relevant)  performance of third-party vendors through robust KPIs, supporting issues management and resolution so that service levels are met and KPIs achieved including appropriate oversight of third-party vendors’ allocated staff and hold third party accountable when necessarySupport the development of high-quality training for third-party vendor Nurses, in collaboration with the Nurse Manager and Abbvie Medical Teams  Act as PSP point of contact for AbbVie functions’ PV, QA, Med Info, OEC, Medical and cross functional Brand TeamsEnsure appropriate PSP program records are kept (vendor training, vendor patient and clinical documentation, PV records, risk minimization measures)Lead service delivery in collaboration with Supply Chain with 100% compliance including AbbVie, Regulatory, PV, ABPI and legal frameworks, as required

Develop best in class patient experience

Work with other senior leaders to support brand strategy in delivering exceptional patient experienceSupport the Medical Plan with materials and service opportunities and developmentProvide content support & creation of patient materials to ensure these meet the needs of the PSP.Accountable for management of all PSP Programme documentation, Patient and HCP materials and RMP documentation related to the PSP including timely mandatory updates and re-certification

In Scope

Lead external collaboration with NHS stakeholders and third-party Patient Support Program Lead to optimise service pathways through service review meetings.Build strong relationships with HCPs and NHS Management in order to optimize service pathwaysFacilitate support to NHS to maximise their knowledge and expertise around the PSP Programme and Patient management.Deliver relevant technical training and briefing to sales and brand teams when required, develop and update relevant training/briefing materialsMonitor the environment for competitive intelligence on PSP activitiesProvide input, as required, into the development of product or TA specific strategic medical affairs plans and Commercial Brand Team processes and product launches aligned to NeurologyRespond to reactive medical information requests in the field, where required, related to assigned product(s)/relevant therapeutic areas(s)
Qualifications

Qualifications and Experience

Experience as a qualified NurseProven track record of building and driving multi stakeholder initiatives including effective third party vendor leadership and management Experience in co-creation and implementation of sustainable PSPs – preferredExperience of internal and external audits, including regulatory, compliance and legal frameworksHigh customer orientation and patient centricExperience being an active contributor to cross-functional teams and/or working in a matrix organization desirableAbility to demonstrate a strong sense of urgency to deliver to high standards
Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html