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Key/Essential Functions & Responsibilities

Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect callsCompletes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.Provides information regarding services.Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services.Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.Escalates callers with complaints or issues to supervisor or other identified staff, as directed.Participates in department meetings.Performs all related work, as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

High School diploma/GED; andAt least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity.Above average verbal communication skillsBasic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasksAbility to speak a second language, ideally Spanish.

Preferred Qualification Requirements (desired requirements beyond MQRs above)

College credits and/or degreePrior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiriesPrior experience in healthcare  Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin

Schedule: Monday to Friday 9am to 5pm

Payrate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.