If you are a current YAI employee, please click this link to apply through your Workday account. (http://wd5.myworkday.com/wday/authgwy/yai/login.htmld?) Key/Essential Functions & Responsibilities + Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls + Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database. + Provides information regarding services. + Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services. + Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates. + Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable. + Escalates callers with complaints or issues to supervisor or other identified staff, as directed. + Participates in department meetings. + Performs all related work, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) + High School diploma/GED; and + At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity. + Above average verbal communication skills + Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks + Ability to speak a second language, ideally Spanish. Preferred Qualification Requirements (desired requirements beyond MQRs above) + College credits and/or degree + Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries + Prior experience in healthcare + Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin Schedule: Monday to Friday 9am to 5pm Payrate: $17.00 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.