**Overview** **Expand Access. Build Partnerships. Transform Care.** At Heartland Home Health, a Gentiva company, we believe every role has an impact—and patient care starts with excellent communication, planning, and follow-through. We’re seeking a Home Health Patient Services Coordinator to help ensure our care teams are scheduled, supported, and set up for success—so our patients receive timely, compassionate, and continuous care. **What You’ll Do as a Home Health Patient Services Coordinator:** + Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services. + Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs. + Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates. + Manage calendar components including service codes, clinician assignments, and visit timelines. + Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up. + Support internal operational performance and ensure visits are being completed and documented efficiently. + Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction. + Serve as a central communication point for clinical operations, working closely with both office and field teams. **About You** **Qualifications – What You’ll Bring:** + High school diploma or GED + 3–5 years of administrative experience; 1+ year of home health experience required. + Working knowledge of home health disciplines and visit coordination. + Familiarity with Medicare/Medicaid, managed care guidelines, and accreditation standards (ACHC, CHAP, or Joint Commission). + Excellent time management and multitasking skills in a fast-paced clinical environment. + Strong written and verbal communication skills, especially when relaying updates to clinicians or patients. + Detail-oriented, deadline-driven, and collaborative. **Preferred Experience (Not Required):** + Associate’s or Bachelor’s degree + EMR scheduling (HomeCare HomeBase or similar) + Clinical coordination or intake/scheduling in home health or hospice + Customer service or call center work in a healthcare setting + Familiarity with HR processes or clinician credentialing **We Offer** **Benefits for All Associates (Full-Time, Part-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Ready to Be the Hub of a Compassionate Care Team?** Apply now to join ourHome Health Coordination team and play a vital role in delivering care that is timely, organized, and patient-focused. **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2026-133715 Category: Branch Admin and Clerical Position Type: Full-Time Company: Heartland Home Health