Job Description A company in the Grand Rapids area is looking for Patient Service Representatives to join their team. This company is a first-of-its kind financial security solution that provides a resource to help patients bridge the gap between the high cost of healthcare and their financial wellbeing. Patient Services Representatives are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment. This position is onsite at our Grand Rapids location. Responsibilities include: • Consulting with patients on the company services to provide the best solutions for their health and financial well-being. Candidates should be comfortable discussing outstanding balances and requesting payment plans when appropriate. • Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus. • This role requires managing a high volume of inbound and outbound payment calls to patients. • Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions. • Maintaining patient accounts and information while adhering to HIPAA guidelines. • Responding to patient inquiries with compassion and active listening to select the best solution efficiently. • Resolving patient technical issues with patience and understanding. • Identify additional needs patients may have and routing them to the appropriate department help them. • All other duties as required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Proficient in navigating multiple computer systems simultaneously while actively engaging with patients on phone calls. This includes entering data and processing payments using a keypad with accuracy and efficiency. • Excellent communication skills: can adapt to new and different situations, read others' behavior, have difficult conversations with ease, and defuse and resolve conflict. • Experience in a fast-paced Contact Center environment. • Computer usage is required to perform this position's duties. Strong knowledge of PC operations and software is required, including Outlook and Word. • Must be able to attend a mandatory 3-week training session with 0 absences. • High school diploma or equivalent. • This position is on-site at our Grand Rapids Business Operations Center