Job Title Patient Relations Administrator-2 Agency Texas A&M University Health Science Center Department Psychiatry and Behavioral Science Proposed Minimum Salary Commensurate Job Location Bryan, Texas Job Type Staff Job Description Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our corevalues which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.      Who we are As one of the fastest-growing academic health centers in the nation, Texas A&M Health (https://health.tamu.edu/index.html) encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. What we want The Patient Relations Administrator serves as a key point of contact for patients, addressing concerns, assisting with insurance and financial inquiries, and coordinating communication between patients and providers. This role manages and tracks patient records, enters clinical information into EPIC, and supports psychiatry clinic operations, including assisting with TAM‑APP protocols and TMS treatments under specialist guidance. The position also collaborates with multidisciplinary care teams, processes financial assistance applications, schedules appointments, and verifies insurance coverage—all while ensuring compliance with HIPAA and proper handling of PHI. What you need to know Salary: W ill be commensurate based on the selected hire’s education and experience . Location/Schedule: Bryan, TX/Full-Time Please note: This position is grant funded; future employment may be contingent upon future funding . Apply! Submitting a cover letter, resume/CV to assist us with the review process. You may upload these documents to the application under CV/Resume . Required Education and Experience + Associates degree or equivalent combination of training and experience. + Three years of relevant experience in office administration or medical administration. Preferred Qualifications + Experience with EPIC Garden Plot Electronic Medical Records system Responsibilities Patient Communication and Resolution + Listens, records, researches, and resolves patients' concerns + Corresponds with patients regarding insurance issues and financial matters. + Contacts patients to provide information regarding referrals and orders from the + physician. + Collects, maintains, and tracks patient records. Tracks and reviews patients’ progress and their account information. Monitors and maintains quality incentive programs. Psychiatry Clinical Duties + Enters all patient information into EMR (Electronic Medical Records) EPIC Garder Plot + Coordinates patient care through in person at front desk, by phone or electronically. + Acts as back up administrator and is trained for Texas A&M – Advanced Psychiatric Protocols(TAM-APP) specialty clinic. + Under the direction of a TMS specialist, operates and interprets the TMS machine. Collaboration and Coordination + Maintains effective collaboration and communication among all responsible parties of an individual patient’s multidisciplinary health care team. + Attends Weekly Clinic Operation meetings for updates in processes to collaborate with health care professionals. Administrative & Financial Coordination + Processes patient applications for financial assistance + Contacts patients to schedule appointments as needed + Verifies insurance benefits and obtains prior authorizations by communicating with insurance companies Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.   Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.   Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.     + Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums  + 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays   + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least   eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month  + Automatic enrollment in the   Teacher Retirement System of Texas  (https://www.trs.texas.gov/Pages/Homepage.aspx)   + Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)   + Professional Development: All employees have access to free   LinkedIn Learning (https://linkedinlearning.tamu.edu/)   training, webinars, and limited financial support to attend conferences, workshops, and more   + Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)   for completing a degree while a Texas A&M employee  + Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees  Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.