RESPONSIBILITIES Effective Date: 05/25 I. JOB SUMMARY: • Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials. • Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement. • Provides general information and admission information to customers and healthcare providers as requested. II. TYPICAL PHYSICAL DEMANDS: A. ESSENTIAL FUNCTIONS: • Finger dexterity. Seeing. Hearing. Speaking. B. MANUAL MATERIAL HANDLING: • Infrequent: Lift floor to waist between 11-20 lbs. Carry between 11-20 lbs. Push and Pull between 21-35 lbs. • Occasional: N/A • Frequent: N/A • Constant: N/A C. NON-MANUAL MATERIAL HANDLING: • Infrequent: Stoop/Bend. Twist. Squat. Gripping. • Occasional: Stand. Walk. Kneel. Crawl. Climb: Stairs/Ladder. Reach: above head. • Frequent: N/A • Constant: Sit. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • May be exposed to communicable diseases in patient care area. • Subjected to noise, smells and/or vibration within the patient care areas IV. MINIMUM QUALIFICATIONS: A. EDUCATION: • High School diploma or equivalent. • Ability to perform 7,200 adjusted keystrokes per hour. B. CERTIFICATION AND LICENSURE: • No certification and/or licensure requirement. C. EXPERIENCE: • One (1) year customer service experience or clerical experience in a healthcare related setting. • Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred. • Experience with computer based healthcare applications, EPIC systems preferred. • Knowledge of requirements for federal, state and private insurance payers preferred. • Knowledge of medical terminology preferred. Equal Opportunity Employer/Disability/Vet