Department:

11212 Wake Forest University Health Sciences - Infectious Diseases

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F 8a-5p

Pay Range

$28.55 - $42.85

JOB SUMMARY

Increasing enrollment, engagement, and retention in care of HIV/Hepatitis C positive patients accessing Emergency Department Services. Serve as a conduit for these patients to accessing medical care and medical specialty services as well as community resources. Additionally acts as primary community and financial resource for HIV/Hepatitis C patients.

EDUCATION/EXPERIENCE

· Bachelor’s degree with a preference for experience in Social Work, Sociology, Psychology, Nursing, or a related field required.

· Experience working with diverse and underserved populations, ideally in a healthcare or emergency department setting.

· Familiarity with infectious disease risk factors and community health resources is highly desirable.

ESSENTIAL FUNCTIONS

1. Screening & Assessment:

o Conducts risk assessments for HIV and Hepatitis C among emergency department patients using standardized screening tools.

o Identifies patients at risk based on clinical, behavioral, and social determinants.

2. Resource Referral:

o Connects patients who screen positive or are at risk to appropriate hospital-based or community resources for further testing, treatment, and support.

o Provides information on financial, emotional, and social support services.

3. Collaboration & Communication:

o Maintains close communication with emergency department staff, case managers, and medical social workers regarding patient needs and care plans.

o Participates in multidisciplinary case reviews to ensure coordinated care.

4. Barrier Reduction:

o Addresses barriers to screening and follow-up, including stigma, lack of knowledge, and logistical challenges.

o Develops strategies to re-engage patients who decline screening or miss follow-up appointments.

5. Documentation:

o Maintains accurate and timely documentation of patient interactions, screenings, and referrals per program policy.

6. Patient Engagement:

o Contacts patients to provide education, reschedule missed appointments, and encourage participation in recommended care pathways.

7. Education & Advocacy:

o Provides patient and staff facing education about HIV and Hepatitis C risk, prevention, and treatment options.

o Advocates for patient-centered care and health equity within the emergency department.

SKILLS/QUALIFICATIONS

· Excellent interpersonal and communication skills.

· Ability to interact empathetically and objectively with patients, families, and staff.

· Basic computer skills and ability to learn hospital electronic health record and scheduling systems.

· Initiative, judgment, and discretion in daily work.

· Bilingual in Spanish preferred but not required.

WORK ENVIRONMENT

· Fast-paced emergency department setting.

· Subject to frequent interruptions and stressful situations.

· Must be comfortable working with patients in crisis or acute medical need.

PHYSICAL REQUIREMENTS

· Standing, walking, and sitting for extended periods.

· Occasional bending, reaching, and lifting (up to 20 lbs).

SCHEDULE DETAILS

· Monday–Friday, 8:00 am–5:00 pm (40 hours/week). Some flexibility may be required for evening or weekend coverage.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance

Benefits and more

Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.