To Apply for this Job Click Here Patient Financial Counselor

Position Summary
The Patient Financial Counselor serves as a key liaison between patients, providers, and internal clinical teams to coordinate surgical scheduling while ensuring financial clearance and a seamless patient experience. This role focuses on patient education, insurance verification, and procedural coordination to support timely and compliant surgical care.

Key Responsibilities

Coordinate and schedule surgical procedures in collaboration with physicians, clinical staff, and hospital departments

Verify insurance eligibility, obtain prior authorizations, and ensure financial clearance prior to scheduled procedures

Counsel patients on financial responsibility, coverage details, and payment options related to surgical services

Communicate pre-operative instructions, timelines, and procedural requirements to patients

Maintain accurate scheduling and financial documentation within EMR and practice management systems

Serve as a point of contact for patients regarding scheduling, insurance, and billing-related questions

Monitor surgical calendars and proactively manage changes, cancellations, and urgent scheduling needs

Ensure compliance with organizational policies, payer requirements, and regulatory standards

Qualifications

Prior experience in surgery scheduling, patient access, or healthcare financial counseling

Strong knowledge of insurance verification, prior authorizations, and medical terminology

Excellent communication and customer service skills

Proficiency with EMR and scheduling systems

Bilingual English and Spanish is a must****