RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Assists in the completion and coordination of all front-end activities associated with patient financial processing in Patient Access at a fully cross-functional level. • Prioritizes and coordinates patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met prior to patient encounters (outpatient) or patient discharge (inpatient). • Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including but not limited to pre-admission, admission, pre-registration and registration functions. • Ensures all insurance requirements are met prior to patients' arrival and informs patients of their financial liability prior to arrival for services. Arranges payment options with the patients. • Screens patients for government and other funding sources. • Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services. • Communicates effectively to service delivery areas to maximize patient flow and customer service. II. TYPICAL PHYSICAL DEMANDS: • Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object. • Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level. • Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • May be exposed to communicable diseases and other conditions common to a hospital patient care area and office environment. • Work pace varies and is frequently stressful. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • High school diploma or equivalent education. • Ability to perform 7,200 adjusted keystrokes per hour. B. EXPERIENCE: • Two (2) years experience in healthcare registration, billing or collections in a hospital or physician office setting. • Strong knowledge of hospital and physician billing and collections. • Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.). • Knowledge of medical terminology. • Strong time management, organizational, and interpersonal skills. • Ability to communicate effectively in English, both orally and in writing. • Proficiency with automated systems and computer applications. Equal Opportunity Employer/Disability/Vet