Welcome page Returning Candidate? Log back in! Patient Fin Team Lead - Patient Access Posted Date 1 month ago(12/22/2025 10:16 AM) Job ID 2025-57380 Job Category Patient Access/Central Scheduling Job Type Full-Time Shift First Shift Department 932393 - PT ACCESS FIN ASST FTE 80 Hours Per Pay Period/FTE 1.0 Job Code 125000 Job Details

Kettering Health Hamilton Campus | Full Time | Days

Preferred Qualifications

Patient Financial Advocate Specialist

This individual is responsible for pre-screening and enrolling self-pay (uninsured and underinsured) patients for external financial assistance programs, with a primary focus on Medicaid. This individual is also responsible for assisting patients in the process of completing financial assistance applications, educating them about their financial responsibility, and helping them identify a path toward resolving their balances. This role involves communicating with patients both in person and over the phone, and requires a high level of customer service

Pre-screens uninsured and underinsured patients bedside and through outreach to identify potential financial assistance opportunities.Assists patients without valid insurance coverage with enrollment in programs including, but not limited to, Medicare, Medicaid, and other state-based assistance programs.Ensures financial assistance applications are accurately filled out and complete before approval.Staff coverage at other Kettering Health hospital facilities, when neededWorks in conjunction with on-site state social worker or outside eligibility vendor to assist and complete the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients’ eligibility.Initiates comprehensive interviews to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs. Provides patients with personalized financial assessment-based KH financial program guidelines, Insurance coverage and estimated patient liability.Initiates payment arrangements, collect patient liability after financial assistance has been determined and applied.Educates patients on their insurance coverage, such as by providing explanations of common terms (e.g., copay); their billing statements to prevent confusion; and any other questions patients may have about their financial responsibility. Stays informed of any statutes and regulations that could affect the collection of receivables (e.g., insurance company changes, collection regulations, etc.) Coverage at other Kettering Health hospitals, as needed.

 

Minimum Education

High school diploma or GED required At least two years of appropriate work experience that would indicate a high level of communication skills and organizational ability.

 

Minimum Work Experience

Financial counseling, eligibility screening, and/or Medicaid application processing experience strongly desiredPrior experience performing community outreach preferredFamiliarity with statutes and regulations that can impact financial conversations

 

Required Skills

Broad knowledge of government Advocate programs, guidelines, and application procedures - Strong written and verbal communication skills Ability to effectively translate medical and administrative language into more familiar terminology - Strong attention to detailAbility to comply with procedural guidelines and maintain confidentiality Options Apply Today!ApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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