Department:

11603 Advocate Condell Medical Center - Patient Relations

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

20

Schedule Details/Additional Information:

Monday through Friday 0800-1630, with ability to flex hours to meet departmental needs. Must have ability to coach and influence change with clinical staff including nurses and physicians. Excellent customer service and communication skills required. Bachelor degree in other applicable fields will be considered.

Pay Range

$30.70 - $46.05

Patient Experience Advisor

Advocate Condell Medical Center

Part Time - Days

Eligible for Benefits, Medical, Dental Vision and 401k.

The purpose of this position is to directly drive the implementation, hardwiring and sustainability of the Signature Experience throughout the organization. Team members in this role will build and maintain direct partnerships with leadership across Advocate Aurora Health in the integration and oversight of organizational change. Using an evidence-based model, the team member in this position utilizes a detailed framework and practical behaviors and tactics to enhance a highly reliable culture of service and operational excellence that leads to improvements in all Key Result Areas. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora’s Purpose and Values.

Major Responsibilities:

Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree in Organizational Development, orBachelor's Degree in Education.

Experience Required:

Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.

Knowledge, Skills & Abilities Required:

Ability to develop rapport quickly with all levels of leadership.Strong facilitation skills.Organizational assessment / diagnostic skills.Extensive knowledge of a strong consultative approach.Strong human relations and interpersonal skills.Ability to navigate and establish priorities in an often-ambiguous environment.Demonstrated organizational and prioritization skills.Excellent communication skills.Large group presentation skills.Proficient in Microsoft Word, Excel PowerPoint.Demonstrated knowledge of patient experience data analysis and report preparation.

Physical Requirements and Working Conditions:

Operates all equipment necessary to perform the job.Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance

Benefits and more

Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.