At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Patient Engagement Specialist II
Company: Oak Street Health
Title: Patient Engagement Specialist II
Location: Regional
Role Description
The Patient Engagement Specialist II will be a highly experienced and integral part of the Patient Engagement and Population Health Team, responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model. The PES II will engage with patients who have not visited the clinic or have not been engaged in our care model to support them in accessing care at Oak Street. The PES II will also assist patients in finding a more appropriate setting for their primary care needs, often handling more complex cases and demonstrating advanced problem-solving skills.
Responsibilities
Lead patient outreach efforts in the community, connecting with patients through home visits and telephonic support, demonstrating efficient and effective collaboration with center care teams and all key stakeholders involved. (Approximately half of the time will be spent in the community, requiring access to reliable transportation).
Respond to escalations and urgent needs with a keen ability to prioritize work, triage complex situations, and multitask effectively.
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
Communicate complex topics between all identified parties involved in patients' care as needed (e.g., family members, caregivers, medical providers, community-based organizations) with passion and patience.
Proactively partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.
Independently foster strong relationships with patients and their caregivers.
Collaborate with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
Educate patients about Oak Street’s numerous wrap-around services.
Consistently achieve a target of 25 resolutions per cycle.
Mentor and provide guidance to PES I team members, sharing best practices for patient engagement and resolution.
What we’re looking for:
Required Qualifications
A strong track record of success in health-care-related engagement, sales, and/or marketing, with demonstrated ability to exceed targets.
Exceptional verbal and written communication skills, capable of conveying complex information clearly and empathetically.
Advanced technology skills and a deep understanding of Excel as well as various EHR/EMR platforms.
Unwavering dedication to serving the community and building meaningful, long-term relationships.
A demonstrated ability to operate independently and strategically in a fast-paced environment, taking initiative to solve problems.
A comprehensive understanding of the Medicare and Medicare Advantage programs.
Consistent access to reliable transportation and the ability to travel extensively through assigned territories to connect with patients.
Fluency in Spanish (written and oral) is preferred.
US Work Authorization is required.
Someone who consistently embodies being Oaky and champions Oak Street Health values.
Proven ability to achieve more than 25 resolutions per month over a 6-month cycle, demonstrating efficient and effective collaboration with center care teams and all key stakeholders.
What does being Oaky look like?
Radiating positive energy.
Assuming good intentions.
Creating an unmatched patient experience.
Driving clinical excellence.
Taking ownership and delivering results.
Being relentlessly determined.
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
Paid vacation, sick time, and investment/retirement 401K match options.
Health insurance, vision, and dental benefits.
Opportunities for leadership development and continuing education stipends.
New centers and flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/19/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.