Sentara Health is seeking to hire a qualified individual to join our team as a Patient Care Specialist.
Position Status: Full Time
Position Location: Norfolk, VA - Sentara Medical Group - Health Information Management
Standard Working Hours: 8 am - 4:30 pm, Monday - Friday
Overview
Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.
Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.
Education
High School Grad or equivalent
Certification/Licensure
No specific certification or licensure requirementsExperience
3 years of Clerical, Customer Service experience 1 year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers Experience with Electronic Medical Record systems preferred