Welcome page Returning Candidate? Log back in! Patient Care Coordinator Job Locations US-NM-Albuquerque ID 2026-12839 College TUNY - College of Dental Medicine Position Type Full-Time Schedule Shift Mon-Thur 8:00 AM - 5:00 PM Fri 8:00 AM - 12:30 PM Hours Per Week 36.5 Travel None Category Administrative/Office Support FLSA Status Non-Exempt Location : Country US Overview

The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine's clinic in Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.

Responsibilities Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when neededUpdating the student appointment book with cancellations and no-shows as neededMonitor student attendance and student patient rosterPerform check-out duties:Process patient walk-out for services provided and notify patient of required payment dueDocumentation in the Electronic Health Record any communication with the patientPerform End of Day closing duties and run End of the Day reportsEvaluate patient accounts:Collect payments, prepare adjustments, & allocate fundsWork collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care managementMeet at least weekly with CPL to review student complianceCheck emails voicemails and respond to them in a timely fashionPromote hospitality and respect for all patients, students, and facultyCollect and send additional information requested by insurance companiesRun reports assigned to control patientsAccounts Receivable balances; (unapproved charges, pre-payments, & open balances)Communicate with the lab coordinator to clarify any financial holdMonitor student attendanceMonitor student entering and obtaining faculty approval of daily codes and notesCommunicate with patients to minimize or resolve patient issues within the school before escalationReport escalated patient issues to the Director of Clinical OperationsSchedule Uber transportation for patient when requiredSafeguard patient privacy and confidentialityAnswer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etcParticipate in periodic huddles with the clinic teamPerform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership Qualifications Education/ExperienceHigh school diploma or equivalent (GED) required.Experience in a dental office strongly preferred.Knowledge/Skills/AbilitiesGeneral administrative duties requiredProficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook requiredStrong attention to details requiredEffectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines requiredAccuracy and productivity in completing tasks requiredCustomer service and team orientated requiredDemonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues requiredDemonstrated proficiency in communication (written and verbal) requiredAccurate data entry skills experience with AxiUm, computer program entry is desirable.Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.Must be available for work during the hours assigned for student instruction and practice development.Fluent in English; Spanish speaking a plus.Working ConditionsAble to lift up to 5 lbs.Patient care/facing role Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Touro University offers a comprehensive benefits package for full-time employees which includes:

Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA)  Dental Plans (PPO & HMO) and Vision Plan Dependent Care and Transit Programs Life Insurance, AD&D and Voluntary Supplemental Life Insurance   Short-term and Long-term disability programs  Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment) Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children Employee Assistance Program Early-Release Fridays (upon approval) Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330. Application FAQs

Software Powered by iCIMS
www.icims.com