Summary

Job Description:

Patient Advocate Manager

Full-time, first shift, M-F

Job Description:

This role as a working manager will develop, implement, and oversee patient rights and advocacy processes and initiatives, ensuring compliance with regulatory standards. Receive, handle, and respond to patient complaints/grievances and other needs. Serve as a liaison by listening to concerns, identifying opportunities for improvement, and seeking solutions through the appropriate administrative channels. Collaborate with the healthcare team to improve patient care and promote positive patient, family, physician, and caregiver communication. Lead the Patient & Family Advisory Council (PFAC). Responsible for fiscal, staff management and resource development of the Patient Advocate Department.

Requirements:

Bachelor's degree in nursing, Communications, Business Administration, or other healthcare related field required.

Active RN license issued by the state of KY required.

Minimum of 2 years of experience in patient advocacy, healthcare navigation/operations, or a related role within a hospital or healthcare setting.

Notary Public preferred upon hire, required within 6 months.

Benefits:

Tuition Assistance reimbursement program 

Paid Time Off available for use upon hire 

Company paid Maternity and Paternity Leave

Bereavement Leave (includes pets) 

Employee Assistance Program

Retirement plans with company match

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.