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Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Per Diem Part time

Work Shift

Variable (United States of America)

Compensation Range

The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Patient Access Specialist I 

 

Job Summary:  

The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards. 

 

Job Qualifications:  

 

Education: 

  

·         High School Diploma or equivalent G.E.D. required.  

·         Associate’s degree preferred. 

  

Experience required: 

  

0-1 years’ experience in admitting, ambulatory care, or outpatient registration setting. 

 

Required skills: 

 

·         Excellent verbal and written communication skills. 

·         Strong customer service. 

·         Able to multi-task in a high paced environment.  

·         Strong computer skills, with proficiency in office automated tool (e-mail, outlook and data entry.) 

·         Effective communicator with all levels of staff, patients and customers. 

·         Ability to respond positively to fluctuations in patient flow. 

·         Able to triage calls and respond professionally to fluctuations in call volume. 

 

 

Preferred skills: 

 

·         Working knowledge of medical terminology. 

·         Self-directed, motivated, and resourceful. 

·         Demonstrates initiative. 

·         Working knowledge of MS Office Suite application: Word, Excel, Outlook. 

·         Bilingual a plus. 

  

Physical Working Conditions  

 

·         Sitting for prolonged periods of time at a patient facing workstation 

 

Position unit accountabilities and competencies: 

  

·         Perform registration and pre-registration functions across multiple service lines using the EPIC system. 

·         Complete core patient access tasks in a designated functional area while meeting productivity and quality standards. 

·         Interview patients and/or their representatives to gather and accurately enter demographic information. 

·         Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards. 

·         Collect, scan and process required documentation, including legal ID’s, insurance cards, consent forms, third party liability documents and advance care plans. 

·         Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits.  

·         Collect co-payments and other patients' financial obligations at the time of service. 

·         Resolve patient checklists and work queue encounters to support smooth patient care. 

·         Complete account preparations for future visits. 

·         Receiving and triaging heavy incoming call volume and responding professionally. 

·         Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments. 

·         Cross coverage across regional sites as needed/available. 

·         Perform registration and pre-registration functions across multiple service lines using the EPIC system  

·         Performs other Patient Access functions as appropriate. 

 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.