Patient Access Representative **UnityPoint Health Finley Hospital** 1 Positions ID: 47642298 Posted On 02/05/2026 **Job Overview** + **Area of Interest:** Patient Services + **FTE/Hours per pay period:** .01 + **Department:** Patient Access + **Shift:** PRN, as needed. Available hours will be 1st, 2nd and 3rd shift. + **Job ID:** 178057 **Overview** **Shift:** PRN, as needed. Available hours will be 1st, 2nd and 3rd shift. We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements. **Why UnityPoint Health?** At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     + Expect paid time off, parental leave, 401K matching and an employee recognition program. + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. **Responsibilities** + Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete. + Maintain strong knowledge of insurance plans and verification processes. + Answer and route phone calls professionally; take accurate messages. + Educate patients on financial obligations, including point of service (POS) collections and estimates. + Assist with patient selfservice registration processes. + Monitor and manage multiple work queues to ensure timely workflow. + Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate + Schedule walk in procedures and collaborate with central scheduling regarding other needs **Qualifications** **Education:**   + High School Diploma or equivalent. **Experience:**   + At least two years of customer service or healthcare related experience is preferred. **License/Certification:**   + None Primary Contact 13511 Michelle Pickel HR Recruiter, HR 563-589-2608 Phone Phone Phone Fax michelle.pickel@unitypoint.org Email True False False **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Company ID 168 Job REQ # 47642298 \# Positions 1 Start Date 20260205 End Date 20260311 Featured Job TH Ad TH Comments **Similar Jobs** Physical Therapy Assistant-Outpatient UnityPoint Health Finley Hospital Customer Service Representative Cottingham & Butler/ SISCO Manager Patient Experience UnityPoint Health Finley Hospital RN-Rehabilitation Inpatient UnityPoint Health Finley Hospital Patient Account Coordinator Express Employment Professionals Service Representative - Licensed Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO Claims Representative Cottingham & Butler/ SISCO Service Representative Express Employment Professionals Inpatient Pharmacist 7 on 7 off Overnights MercyOne **Share this Job** UnityPoint Health Finley Hospital **About the Company** **A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL** UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives. At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values: * Foster Unity * Own the Moment * Champion Excellence * Seize Opportunity If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application. **ABOUT OUR HOSPITAL** UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.