How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary:\rThe PAS QA Operations Trainer position reports directly to PAS QA and Onboarding Director.\rKey responsibilities of the role include:\rProviding virtual and or in-person PAS and Front Office Reg Essentials Onboarding and Operations Training. Additionally, collaborates with department leaders and business partners on the creation and development of all onboarding and operations training content.\rThis position has the potential to impact several hundred PAS and Front Office team members each year through the PAS Reg Essentials Onboarding program, supporting new location implementations, and the ongoing operations training for existing team members.\rCore Responsibilities and Essential Functions:\rProvides Training for PAS and Non-PAS Registration staff.\r* Leads PAS Registrations Essentials Onboarding Courses virtually and/or in-person based on operational needs.\r* Administers Registration Essentials Onboarding content to facilitate a high level of understanding for all new hire PAS and Front Office team members.\r* Administers ongoing PAS and Front Office Operations training content to facilitate a high level of staff proficiency related to registration processes.\rMaintains knowledge of standard, administrative and department policies, procedures, and protocols.\r* Maintains knowledge of commercial and government insurance plans, government, hospital, and billing requirements to ensure proper compliance of the PAS department.\r* Stays abreast of policy and procedural updates to ensure training content is consistent with current expectations.\r* Completes Monthly Self Studies in advance of assignments to ensure familiarity with content and ability to answer leadership and team questions.\rAssists PAS management team with determining annual performance review goals and provides relative training content to support the successful achievement of goals.\r* Supports staff development and education initiatives by composing training materials with collaboration of the PAS and Revenue Cycle leaders and Organizational Learning.\r* Support of course development including but not limited to new hire training classes, monthly self-studies, annual staff competencies and other programs as needed.\r* Develops informational material to reduce or eliminate registration errors based on current patterns and trends.\r* Collaborates with Org Learning on the development of Annual CBL program content and monthly assignment schedule.\rNote: All content must be approved by PAS Administrative leadership prior to distribution to department.\rPAS Registrations Essentials New-Hire Onboarding Courses are conducted virtually and/or in-person based on operational needs.\r* Mentors new-hire team members through the remediation period to ensure all students receive every opportunity available to achieve successful outcomes on the end-of-course exams and retakes.\r* As appropriate, provides mentoring review materials to new-hire team members to address areas of the students deficiency.\r* Implements training programs to address deficiencies while maintaining consistency across the health system for PAS patient experience.\r* Routinely reviews training surveys to seek areas for improvement.\rNote: All content must be approved by PAS Administrative leadership prior to distribution to employee or department.\rRequired Minimum Education:High School Diploma General or GED General or Associates Other-Preferred\r\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 2 years experience in healthcare Revenue Cycle Required and\rBachelors degree or higher may substitute for experience Required\rRequired Minimum Skills:\rComputer/data entry experience.\rAbility to communicate with various members of the healthcare team.\rEffective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.\rEffective problem solving and critical thinking skills.\rWorking knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.\rHigh attention to detail, self-directed and a positive attitude are essential.\rEffective problem solving and critical thinking skills.\rTyping or data entry competency of at least 40 words/minute.\rCash handling and balancing.\rDemonstrated professionalism, effective communication skills and active listening skills.

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