Parts Specialist

Job Description

The Parts Specialist is responsible for processing customer parts orders, status requests, and miscellaneous requests via email, phone, and SAP. This role demands an absolute commitment to customer satisfaction through timely response, attention to detail, and assurance of quality, on-time spare parts.

ResponsibilitiesManage parts orders, quotations, status requests, returns, and other miscellaneous requests from customers.Investigate and develop resolutions to problems that may occur with orders and shipments.Work in conjunction with other departments to develop cost-effective methods to reduce cycle times and ensure best-in-class service to customers.Assist with follow-ups on past-due payments and collection activities when required.Supervise overall activities of the department to produce products to established quality standards and processes.Use current data collection processes to gather information for root cause analysis.Understand design concepts and theories of operation of various product lines and variables introduced by product variations, collation, and transfer systems.Coordinate final inspections and analyze assembly problems to determine the course of action.Essential SkillsProficiency in Microsoft Office Suite; SAP experience is a plus.Three years of previous experience in a related field is preferred.Excellent oral and written communication skills with exceptional phone etiquette.Demonstrated problem-solving skills.Organizational skills to prioritize tasks and follow-up quickly.Ability to bring projects to closure.Additional Skills & QualificationsAssociates degree preferred.Exposure to SolidWorks, EPDM, ACAD, SAP, IES, and Microsoft Office is preferred.Lean/Continuous Improvement experience is preferred.Manufacturing background is advantageous; retail sales experience is also considered.Work Environment

This role is based in an office environment where great culture and team longevity are evident, with typical tenure being over 10 years. The facility hosts 140 employees, with 80 in-office and 60 on the production floor. The work schedule is Monday through Friday, from 7:30 am to 4:30 pm, with flexibility. Five days a week in-office is preferred, but there may be an opportunity to go hybrid once performance is demonstrated.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Davenport,IA.

Application Deadline

This position is anticipated to close on Jun 16, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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