**DESCRIPTION** **You will make an impact in the following ways:** + Act as the first contact for customers, addressing their needs and issues promptly + Parts interpretation and the provision of required parts + Processing and receiving orders and quotes in a timely manner + Advise on part suitability and talk customers through the best solution for the job + Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions + Organise and manage daily freight delivery + Work closely with office and service departments + Accountability of all parts correctly counted in and out of the branch + Carry out quarterly & annual parts count **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Parts interpreter experience in an Automotive or similar industry + Customer service and effective communication + Engine knowledge is an advantage + Ability to learn new software and processes + High attention to detail with the ability to prioritise and troubleshot complex tasks + Forklift ticket/license is required + Valid car drivers license is required **QUALIFICATIONS** Assist with over-the-counter customer inquiries to accurately source parts in a timely manner Process customer Credits and Core returns Monitor and action customer orders in Parts Group Email Box Previous experience in a Parts or Warehouse related role Previous customer service experience Previous inventory control experience Forklift license and competency - Desired **Job** Logistics **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Office **ReqID** 2423914 **Relocation Package** Yes **100% On-Site** No