Hours: 40–50 hours/week during peak tax season; reduced hours off‑season

Schedule Availability (In Season):

Mon–Fri: 9:00 a.m.–9:00 p.m.Sat: 10:00 a.m.–5:00 p.m.Sun: 10:00 a.m.–3:00 p.m.Note: Two employees must be scheduled during these times; you will not work the full span.About the Role

We are seeking a highly organized and customer‑focused Office Supervisor to oversee daily operations during the tax season. In this role, you will open the office, monitor workflow, support staff, and ensure tax returns are captured, quality‑checked, and routed appropriately to our virtual network. As the onsite face of the brand, you will play a vital role in maintaining service excellence and act as the primary liaison to regional leadership.

Key ResponsibilitiesManage daily office operations, including opening/closing, staff scheduling, client flow, and maintaining store readiness.Ensure the office is clean, professional, and welcoming to drive client satisfaction and retention.Lead and coach Tax Preparers and office staff; support onboarding and training in partnership with Regional Operations leadership.Serve as the in‑office point of escalation for client concerns, ensuring issues are resolved quickly and professionally.Maintain high standards of accuracy and compliance with federal, state, and local tax rules, as well as company policies.Oversee proper documentation, secure file management, and workflow adherence.Route returns to virtual preparers when needed and complete daily operational reporting.Support basic community outreach and light marketing activities during peak and off‑peak times.Qualifications1–2+ years of supervisory or office leadership experience in a fast‑paced, customer‑facing environment.Strong organizational, communication, and problem‑solving skills.Exposure to tax preparation preferred; PTIN eligibility is a plus.Comfortable providing guidance to preparers and communicating with regional leaders.Ability to work extended hours, nights, and weekends during peak season.Employee Value Proposition (EVP)

This role offers strong growth potential—successful performance may open pathways into regional operations leadership roles. You’ll gain valuable experience overseeing a service‑driven office environment while making a direct impact on the client experience.

Job Type & Location

This is a Contract to Hire position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Appleton,WI.

Application Deadline

This position is anticipated to close on Mar 4, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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