Job Description Insight Global is seeking a Part-Time Desktop Support Technician with our client, an IT consulting and solutions provider partner. This person will work around 20 hours per week, 10 onsite and 10 remotely, for a 24-hour healthcare clinic in the Atlanta-metro area. This Desktop Support Technician will work closely with our senior engineer, who will oversee the environment and provide escalation support as needed. Responsibilities include: - Provide onsite and remote Level 1–2 desktop support for ~200 end users - Troubleshoot issues related to: Windows desktops and laptops, Printers and peripherals, Microsoft applications, Internet and wireless connectivity - Provision and configure laptops and desktop workstations - Coordinating with MSP for Microsoft 365 and email access - Perform basic troubleshooting and monitoring of: Fortinet firewalls (FortiCloud dashboard familiarity preferred), Cisco routers and switches, Wireless access points - Assist with IT documentation and asset tracking We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 5+ years of in-person and remote user support experience - Hardware/workstation setup and troubleshooting experience - Remote-in support experience (LogMeIn or something similar) - General network support experience - Experience troubleshooting firewalls (Fortinet/FortiCloud), wireless access points and Cisco routers and switches - Printer support experience - HIPAA compliance familiarity - Experience partnering with an outsourced managed service provider