Job Title

PA Associate Manager

Job Description Summary

Job Description

Manage all Portfolio Administration services for a multitude of accountsOversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are metProvide leadership to staff with the goal of maximizing technology resources and improving processesProvide direction, coaching, and career development to assigned staffProvide new team integration and recruiting support including the interviewing and onboarding processDevelop training and ensure all training and continuing education needs are met for each associateCreate and maintain trust and strong relationships with team members, leadership, and clientsEnsure account needs are met while following the scope outlined in the client service agreementsComplete monthly billing for Portfolio Administration services for assigned clientsProvide superior client service to internal and external clientsRecommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performedContinuously seek business expansion opportunities with existing clients and develop those opportunitiesOutline or oversee the continuous updates to the process playbooksProvide timely and accurate reporting to senior leadership and clientsHandle or oversee monthly rent and other critical reporting for clients and senior leadershipPartner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothlyProvide regular feedback to leadership regarding issues, challenges, and areas for additional focusExecute special projects as assigned by senior leadershipCollaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as neededSupport and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintainedDemonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlinesStay up to date on the latest industry standards and trends

Key Competencies

Demonstrated leadership/management skills Strong Customer Service Skills Strong Communication Proficiency (oral and written) Presentation Skills Organization Skills Technical Proficiency Analytical Skills Research Skills Detail Oriented Interpersonal Skills Sense of Urgency

education  Bachelor’s Degree preferred in any field; business, finance/real estate, accounting idealadditional eligibility qualifications3+ years relevant work experienceAbility to read and understand financial statementsStrong interpersonal skillsAbility to manage multiple high prioritiesStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”