Job Title: Outside Operations Specialist (Admin)
Job Description

The Outside Operations Specialist is responsible for overseeing the Independent Contractor (IC) relationship and performing administrative functions to support the Outside Operations team. This role aims to promote excellent customer service across all transportation activities by acting as an IC liaison, coordinating resources to expedite workflow, and proactively resolving issues.

ResponsibilitiesAdvertise Independent Contractor (IC) vacancies on various media platforms.Coordinate onboarding of ICs, including obtaining and uploading documentation.Provide guidance and ensure compliance with field offices regarding IC interactions and relationships.Prepare and assemble driver guides based on customer and regulatory requirements.Manage revisions to the Independent Contractor Reference Guide.Manage the Independent Contractors' yearly expiring contracts to ensure new contracts are executed without service gaps.Track expiring credentials for ICs and upload current credentials in Fleet Mentor.Follow up with ICs who terminate their contracts.Perform regular administrative tasks to support the team.Assist with business projects and reporting.Actively identify and engage in process improvements.Adhere to organizational goals and objectives.Demonstrate open, effective communication and teamwork.Maintain customer focus.Act with integrity and professionalism.Work to maintain quality standards.Balance client requirements with company policies and operational procedures.Demonstrate reliable and predictable attendance.Essential SkillsCRM experienceCustomer support experienceDispatch experienceInbound and outbound call handlingAt least 2 months of administrative experienceStrong Microsoft Office Excel skillsData entry expertiseCRM proficiencyTyping speed of at least 37 WPMStrong written and verbal communication skillsExperience with spreadsheetsCall center experienceLogistics and scheduling coordinationAdditional Skills & QualificationsComfortable working in a fast-paced office environment while multi-taskingDetail-oriented with sensitivity to accurate verbal and written communicationAbility to manage several concurrent projects with high attention to detail and accuracyEnjoy being part of a cooperative and considerate teamProficiency in Microsoft Office and CRMWork Environment

Work in a dynamic office environment from 8 AM to 5 PM. This role provides an opportunity to be part of one of the fastest-growing fleet transport companies, with potential for growth across 11 different departments. The company is women-owned, fostering a diverse and inclusive workplace.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gainesville,VA.

Application Deadline

This position is anticipated to close on Aug 20, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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