Are you ready to make a significant impact in the financial industry? As an Outcomes Associate, you'll play a crucial role in ensuring that our customers receive the best possible outcomes across various products and channels. This is your opportunity to influence change and drive improvements within our business.

As an Outcomes Associate in our team, you will conduct manual customer outcomes testing and complaint root cause analysis to ensure positive results for our customers across a range of products and channels. You will collaborate closely with the wider business to develop action plans for improvements, making a real difference in our operations.

Job Responsibilities:

Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved.Conduct analysis using complaint dataUnderstand end-user needs and influence product maintenance and development.Support the creation and delivery of reports.Evaluate conduct risks and identify opportunities for improvement.Partner with Operations and Product teams to drive change.

Required Qualifications, Capabilities, and Skills:

Experience in the financial industry, preferably in outcomes testing, RCA, or QA roles.Ability to manage own workload and deliverables.Skilled in simplifying complex findings.Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders.Excellent oral and written communication and presentation skills, adaptable for different audiences.Effective organizational and project management skills.

Preferred Qualifications, Capabilities, and Skills:

Experience in influencing product development and maintenance.Proven track record in evaluating conduct risks and driving improvements.Ability to work collaboratively with cross-functional teams.