This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you motivated by the thrill of connecting with businesses and driving sales success? As an Outbound Business Telesales Representative on Spectrum’s SMB team, you will engage outbound B2B prospects and existing customers, promoting Spectrum Business Internet, Voice, Video and Mobile solutions. Your performance will directly influence your earning potential and support Spectrum’s business growth.

How You Will Make an Impact

Conduct outbound calls to new and existing business prospects, introducing and selling Spectrum Business products and servicesConsistently achieve or surpass monthly sales quotas by securing new lines of service and upselling to current customersMeet daily and weekly activity targets, including outbound calls, follow-ups, quotes and sales conversionsCommunicate product features, pricing and competitive advantages clearly and professionally to build trust and rapportServe as a knowledgeable product consultant, recommending tailored solutions to meet business needsEnsure accurate documentation of interactions and sales activities in CRM systemsBalance lead generation with effective follow-up strategies to maximize conversion rates and customer satisfaction

Working Conditions

Office call center environmentSeated for extended periods while using a telephone headset and computer with multiple screensExposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

High school diploma or general education degree required (GED)

Experience

2+ years of call center experience or 1+ year in a sales or marketing role

Skills

Ability to read, write, speak and understand EnglishProven experience in outbound telemarketing or sales with a track record of meeting targetsKnowledge of telecommunications products and servicesExcellent negotiation and persuasion skills with the ability to quickly build rapportProficiency in CRM software and call center technologyCapable of multitasking in a fast-paced environment with changing priorities and work independently and collaboratively with othersProficient in MS Office and job-specific software applications

Preferred Qualifications

Education

Bachelor’s degree in business, marketing or a related field

Experience

2+ years of customer service or telecommunication sales experience1+ year of B2B sales experience or similar role, preferably in telecommunications or cable1+ year of experience with ICOMS, CSG or similar billing software

Skills

Ability to turn cold calls into productive sales conversations with business clientsAdvanced negotiation and contract skillsFamiliarity with cable and internet services and industry trendsStrong organizational, time management and problem-solving abilitiesWillingness to learn new products, services and sales techniquesPositive, proactive attitude and ability to adapt to new challengesTeam-oriented mindset, contributing to shared goals
STM200 2026-67991 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13532 Business Unit: Spectrum Business Zip Code: 29681

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.