Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

Process:

Ensure achievement of process performance and quality standards, as defined in service level agreements

Supporting Transformation Team in implementation of projects

Identify opportunities for improving the efficiency and/or effectiveness of transaction processing

Monthly review of process metrics together with the team

Execution of the defined objectives by adjusting them to country specifics and cascading them to the teams

First level of escalation in relation for responsible countries

KPI ownership and reporting to O2C Manager

Provide technical guidance and support to team members as required

Ownership and implementation for action plans in scope of responsibility

Ad hoc process support in case of absences, volume peaks, operational activities which require involvement of 1st level of management

Contribute to the maintenance and updating of O2C processes and procedures

Manage country relationship and communication on payment allocations, dunning, customer issues, etc.

Attending / leading operational calls with the local entities

Preparation of regular updates for internal and external customers

Other ad hoc duties as shall reasonably be requested

People Management:

Day to day management of the team

Set clearly defined performance objectives for assigned subordinates

Monitor performance of assigned subordinates

Participate in recruitment of O2C accountants

Enhancement, motivation and orientation on objectives for the area of responsibility

Resolution of conflicts, difficult situations, etc.

Creating annual training plans (in cooperation with the Training and Development team)

Monitoring the implementation of development plans

Accountants development planning

Ensuring team meets requirements and deadlines and acting as key contact to all team members

Informing the non-performing employee about performance improvement plan in cooperation with the HR Manager and O2C Managers

Our requirements:

Degree or equivalent in economics/finance with a major in Accounting or relevant experience.

Minimum 1 year of team management experience.

Substantial experience leading Accounting teams, including billing, cash application, customer management, and collection.

Effective communication skills within and outside the finance community.

Strong social competence, persuasiveness, and self-confidence.

Leadership skills promoting positive work environments and cross-cultural collaboration.

Continuous learning mindset with quick adaptation to new tasks.

Proficiency in negotiation, conflict management, and customer focus.

Ability to operate in fast-paced, international environments.

Monitoring performance against service level agreements.

Understanding of US GAAP and IFRS accounting principles.

Experience in Order-to-Cash (O2C) process improvement preferred.

Proficient in SAP, Microsoft Office; familiarity with Service NOW is advantageous.

Excellent English skills (at least B2 level);

Fluency in other European languages is a plus.

Our offer:

Hybrid working mode (min. 2 days per week in the office)

Private medical care in LuxMed,

PZU life Insurance (voluntary insurance)

Unlimited international travel Insurance (with a global range)

Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

Language courses reimbursement (up to 70% of course reimbursement)

Studies reimbursement (up to 50% of study reimbursement)

Work abroad possibility (up to 30 days / year)

Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

Holiday allowance (up to 800 PLN / year)

Childcare refund (up to 900 PLN / year)

Glasses and contact lenses reimbursement (500 PLN per year)

Occasional gifts (e.g. 1st year anniversary gift)

Office team building activities and events