OT Technology Specialist Job ID 211841 Posted 01-May-2025 Service line Advisory Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) New York - New York - United States of America, New York City - New York - United States of America **About The Role:** As a CBRE OT Deskside Technology Specialist, you will provide research and analysis support to the Operations Technology department. They are responsible for providing level 1 and 2 technical supports for CBRE clients. **What You'll Do:** + Follows standards and guidelines to install, configure, customize, troubleshoot, upgrade and maintain OT-related workstations, printers, wireless devices, handheld devices and peripherals. + Assists with project-related tasks, as directed by Regional Manager/Regional Director which includes but is not limited to basic networking tasks, cable tracing, workstation/server deployment and basic configurations on OT systems and endpoints. + Advocates understanding with clients on the benefits of the IT service provider model to help foster collaboration + Provides quality service and takes ownership in resolving incidents / service request, tracking end user systems and device inventory resulting in timely and efficient resolution to incidents / service request evidenced by meeting clients’ needs, meeting or exceeding CBRE’s SLA’s and accurate data for asset management + Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures + Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising and educating clients on the use of end-user computing hardware. + Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents / service requests, knowledge transfer resulting in efficient and effective incident management. + Keep communication open with managers and other IT Team members + Demonstrates the ability to explain technical solutions in simple terms, catering to the customer’s technical skill level. + Demonstrates an understanding of the customer's concerns before providing solutions. + Demonstrate empathy when working with clients + Contributes to hardware, software, services and enhancements by identifying when established procedures are not working and there are gaps in processes and makes recommendations for improvements + Develops and edits customer and technical support knowledge base documentation + Provides after-hours support for incidents, outages and projects when necessary + Demonstrates quality service by actively contributing to customer satisfaction through advocating for CBRE’s clients’ needs, escalating incidents and requests, resulting in meeting or exceeding client satisfaction metrics + Travel to various locations outside of the corporate office **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Ability to use existing procedures to solve standard problems. + Experience with analyzing information and standard practices to make judgments. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with a strong inquisitive mindset. + Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial- related calculations. + High degree or familiarity with some or all the following technologies: Windows 10, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, and VPN + High degree or familiarity with some or all the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, IP phones **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the OT Technology Specialist position is $85,000 annually and the maximum salary for the OT Technology Specialist position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)