Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be party of AMEA Order to Cash function, driving process, and capability excellence for Order to Cash; which includes Order Capture, Order Fulfilment, and Invoicing Processes & Systems.
How you will contribute
You will:
Be the subject matter expert who will work closely with the markets OTC on process enhancements.
One point of contact to the OTC teams, understanding their process pain points, propose solutions to simplify, automate and standardize the process.
Support and drive AMEA OTC functional agenda in collaboration with the global and enterprise towers.
Implement necessary input, in-process and output metrics, scorecards and KPI’s to ensure success tracking. Drive improvement plans for key KPIs (No Touch, CFR and OTIF). Excel customer service metrics and targets, service levels, efficiency, sustainability, business, sales.
Work with cross functional teams to bring better efficiency and process enhancements.
Measure performance across Order to Cash and collaborate with the countries to identify & implement continuous improvement opportunities to increase performance and reduce the number of touches to orders & invoices.
Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.
Lead Sustainability Plan for OTC processes, including ongoing training, assessment, internal audit and reviews.
With Strong Knowledge of foundational supply chain related processes across the end to end supply chain, ready to step in with coaching, counsel and training to reinforce good business practices and processes.
Partnership with Accenture on delivering best in class Order to Cash management.
Support S4 Hana requirements and discussions as voice of AMEA markets.
Career Experience Required:
Bachelor’s degree
Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain (at least 8yrs)
Experience working with remote and multi-country teams.
Experience in Continuous Improvement and managing projects
Working knowledge and experience in end to end Order to Cash business processes
Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO
Knowledge of emerging technologies and solutions in response to downstream data extremely helpful.
Able to influence, negotiate and apply commercial acumen
Fluent in English.
Min 8-10 year's experience in General/Basic Background in Functional Area
Min 5-8 year's experience in Order to Cash
Experience in Change and Execution Management
No Relocation support availableBusiness Unit SummaryHeadquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job TypeRegularOrder Management (OTB)Customer Service & Logistics