Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

Serve as a dedicated contact (business partner) for a defined set of customers for order managementTake orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)Have regular direct contact with customers (supply chain or buying department) regarding logisticsOptimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costsEnsure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant countryOrganize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Good numerical, analytical and logical reasoning skillsMicrosoft office applicationsHigh-level of SAP competenceWithin an FMCG/CPG companyA customer-facing role in customer service, logistics or salesAn order-to-cash environmentGood knowledge of the total supply chain/order-to-cash processStrong analytical and problem-solving skills

More about this role

How you will contribute

You will:

Led the OTC Digitization agenda, driving automation and process simplification.Championed the IL6s agenda, ensuring continuous improvement and operational efficiency.Ensured robust system governance and regular health checks to maintain process compliance.Standardized and customized daily reporting on Power BI to enable faster and more accurate decision-making.Drove E2E collaboration with cross-functional teams (Sales, CP&A, Plant, SP & DP).Managed key KPI dashboards (CFR, OTIF, No-Touch, IA) to ensure performance visibility.Optimized the customer supply network, improving service levels and cost efficiency.Oversaw master data management and compliance, ensuring accuracy and adherence to policies.Serve as a dedicated contact (business partner) for a defined set of customers for order managementTake orders, process, and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)Have regular direct contact with customers (supply chain or buying department) regarding logisticsOptimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costsEnsure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant countryOrganize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Advanced Excel (data automation, analytics, modelling)Power BI (dashboarding, visualization, reporting)Good numerical, analytical and logical reasoning skillsMicrosoft office applicationsHigh-level of SAP competenceWithin an FMCG/CPG companyA customer-facing role in customer service, logistics or Supply & Demand planningAn Customer Service order-to-cash environmentGood knowledge of the total supply chain/order-to-cash processStrong analytical and problem-solving skills

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics