QualificationsMinimum 2+ years of customer service experience.High school diploma or GED required.Proficiency with Microsoft Office Suite (Excel, Word).Netlink experience is a plus.Experience in administrative assistance and high volume calls.Work Environment

The work environment is 100% on-site with working hours from Monday to Friday, 9 am to 6 pm or 9:30 am to 6 pm with a 30-minute lunch break.

Job Description

We are seeking a detail-oriented Customer Service Representative to process B2B and direct-to-consumer orders via phone, email, and fax, ensuring accuracy in account verification, shipping details, and payment processing.

This role involves proactive communication with customers regarding order confirmations, shipping timelines, delays, and promotional opportunities, while also handling returns, complaints, and account updates professionally. The representative will coordinate with internal teams and third-party carriers to manage inventory availability, special shipping requirements, and international documentation.Additional responsibilities include supporting the sales team, maintaining accurate records, and performing administrative tasks to ensure seamless order fulfillment and customer satisfaction.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lincolnshire,IL.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n