**Description** **WHO IS DRB** (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care – wherever the road takes you. WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence. We are looking for motivated and enthusiastic individuals to help our organization succeed. The Order Processor (OP) acts as an advisor with customers on Return Merchandise Authorization (RMA) resolutions and takes orders of both aftermarket hardware and software. The OP is responsible for order entry, creation of RMAs when applicable, configuring and testing of hardware that is shipped to the customer. The OP also takes the role of an internal corporate liaison with aftermarket solutions. This position will work closely with the Service and Repair technicians and may be cross trained in specific technical functions in receiving and repairing equipment. **What will our Order Processor do?** • Handles inbound calls for orders and RMAs with the goal of quantity and quality of calls taken and the overall customer satisfaction • Handles outbound calls regarding orders and RMAs • Responsible for the accuracy of after-market sales and RMA orders • Configuration and testing of equipment sent out through the aftermarket process. • Assists Service Technicians on receipt and maintenance of loaner/swap equipment. • Provides aftermarket order support to multiple departments within DRB Systems, including Marketing/Sales, Development and all of Operations • Must demonstrate willingness to assist others on the AMS team and is able to work productively in an independent environment. • Responsible for accuracy and shipment process of after-hours equipment orders. • Verifies adequate supplies in setup station bins for evening/weekend staff. • Maintains after-market sales open call queue. • Prepares quotes for after-market hardware and software. Follow up or close within 30 days. • Creates and maintains after-market order documentation on SharePoint. • Participates in process improvements to decrease incoming calls, accuracy of order entry and customer satisfaction. • Performs all other duties as assigned by Management. **The right candidate will have:** **Education** : Currently pursuing High School diploma or High School Diploma (or GED or High School Equivalence Certificate) **Experience** : Experience working with computer hardware and software. Customer service experience preferred. **Computer Skills** : Proficient in Microsoft operating systems. Knowledge of computer hardware including network setups. **Other Requirements:** Valid United States Driver’s License required. Aptitude for learning new software programs. Detailed orientated, ability to multi-task. **A Career with a High Rate of Return:** We will invest in your professional development and create an environment where you will be given an opportunity to grow and develop your career. We have flexible schedules and provide a comfortable atmosphere. We offer a competitive compensation and a wide range of benefits, including paid time off, health insurance with company HSA contribution, dental, vision, 401(k) with company match, life insurance, and disability insurance. **Top Reasons Employees Love Working for DRB Systems** 1. An Engaging and Collaborative work environment 2. A real Work life/ Home life balance (flexible hours) 3. Comprehensive Total Rewards Package (generous paid time off and affordable benefits) 4. Impressive Workplace (Onsite fitness center, gaming area, free beverages and commons area) 5. Growth and Development Opportunities 6. Comradery and Professional Family atmosphere 7. Forward Thinking CultureMarket 8. Competitive Salaries 9. Pie day (last Friday of every month) The base compensation range for this position is $ **16.00** to $ **19.00** per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours each year, 14 paid holidays and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com   **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let’s power the way the world moves!** **\#LI-KS1** **\#LI-Remote** Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.