Work Environment This position is fully onsite, Monday through Friday either 7am to 4pm, 8am to 5pm, or 8:30am to 5:30pm (some flexibility) We offer opportunities for personal development and internal promotions as we continue to expand. Our work culture encourages growth and offers pathways into various roles, such as supply chain and engineering, providing a comprehensive understanding of the technical aspects of the business. This is *not a call center* and will be mostly working off cases/queues with a high volume of emails. Qualifications: + 2+ years of recent order processing/customer experience, in the manufacturing industry (not within a call center). + Strong communication skills, both written and oral. + Proficiency in Microsoft Office and ERP systems. + Strong analytical and problem-solving skills. + High school diploma or GED minimum. + Salesforce experience is a plus. This role involves data entry of sales parts orders and quotes, coordinating retrofit projects, and managing spare parts kits. The specialist will work closely with the Supply Chain to monitor backlog and assist in field changes with engineering, ensuring customer databases are up-to-date. Additionally, the position requires support for audits, training, and preventive maintenance services. Responsibilities + Enter sales parts orders and quotes accurately and efficiently. + Coordinate retrofit project management, including scheduling and parts orders. + Manage spare parts kits projects, coordinating parts orders. + Monitor weekly backlog in collaboration with the Supply Chain. + Assist in field changes with engineering, including parts orders. + Maintain and update Customer Master Database in ERP, CRM, and FSL systems. + Organize and produce audit and preventive maintenance reports. + Handle special assignments for management to support strategic objectives. + Arrange 'Drop Shipments' and 'same day shipments' with the Materials Team. + Issue Return Authorization numbers and appropriate credits for warranty and defective parts. + Follow up on open RMAs to ensure parts are returned. + Assist with special assignments to drive revenue and improve operational efficiencies. + Support Accounting with collection efforts when necessary. Pay and Benefits The pay range for this position is $27.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wood Dale,IL. Application Deadline This position is anticipated to close on Jun 12, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.