Job Description SummaryThe Order Operations specialist is responsible for executing the order operations process through partnering with Operations managers, sales account, project managers including all aspects of the Customer Order Fulfillment backlog management & execution. The role is critical for Revenue, Inventory and Billing estimate.

Job Description

Roles and Responsibilities

Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are meEstablish and maintain communication with the appropriate individuals throughout the process (Order Operations Mgr, Project Manager of Installation, OTROrder Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfersMonitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimizationEnsure orders validation, compliance and approvals before Order EntryConfirms customer requested date and plan the backlog managementOwn and update timely key dates using local operating mechanisms and reportsDaily follow up of customer credit documentation and inventoryGive shipping and billing instructions in accordance with contracts terms and conditionsFollow shipment, installation, application via reports.Follow up on collections issues due to OTRProvide root cause on defect analysisMonitor and coordinate daily logistics traffic from warehousesParticipates to deployment of new initiatives aiming to improve the wing-to-wing process. 

Required Qualifications

Experience in project management or order managementCustomer Satisfaction Oriented, Team player, committed to deliver, Solution driven mind setAbility to use Systems and work in a matrix environment,Adaptability and flexibility of using different backlog management tools depending on the P&LGood Understanding of the Order Management processSelf organized, ability to implement self-operating mechanism and ability to execute the task in the fastest and correct wayExcellent Verbal and written communicationFluent in English and Italian

​Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No