Job Description

We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support order logistics and provide a seamless experience for our clients. In this role, you will manage end‑to‑end order processing, track shipments, resolve issues, and maintain strong communication with customers and internal teams. You will play a key role in ensuring operational efficiency and customer satisfaction.

Key ResponsibilitiesServe as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries.Accurately process and manage customer orders in the system.Coordinate with warehouse, shipping, and supply chain teams to ensure timely order fulfillment.Monitor and track shipments; proactively communicate updates or delays to customers.Resolve order‑related issues promptly and professionally.Maintain detailed and accurate records of orders, customer interactions, and resolutions.Provide exceptional customer service via phone, email, and other communication channels.Collaborate with internal departments to improve order flow, communication, and customer satisfaction.Additional Skills & QualificationsHigh school diploma or equivalent required; associate or bachelor’s degree preferred.1–3 years of experience in customer service, order management, logistics, or a related field.Strong organizational skills and high attention to detail.Excellent communication, interpersonal, and problem‑solving abilities.Proficiency in Microsoft Office; experience with ERP or order management systems is a plus.Ability to thrive in a fast‑paced environment and handle multiple priorities effectively.Employee Value Proposition (EVP)Strong company cultureOpportunities for growth and skill developmentJob Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Berlin,WI.

Application Deadline

This position is anticipated to close on Feb 10, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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