Qualifications: + Minimum 2 years of experience in an order management role within the manufacturing industry. + Basic understanding of Microsoft Office applications (Word, Excel, Outlook). + Minimum 2 years of ERP experience. + High School Diploma or GED. + Demonstrated strong work history, with a track record of holding a job or career for more than 3 years. Work Environment The position offers an 8-9 hour shift from 7-3:30 pm or 8-4:30 pm with flexible hours. Employees work in a modern, clean, and climate-controlled manufacturing facility with bright lighting and air conditioning. The company fosters a supportive and collaborative work environment, with opportunities for on-the-job training and career development. The culture emphasizes craftsmanship, community, and continuous improvement, with family-inclusive events and strong camaraderie among coworkers. Job Description The Order Management Specialist plays a vital role in the customer service process by efficiently processing incoming orders from customers. The role requires clear communication of order information, such as order status, expedite requests, and order details, to ensure customer satisfaction. Responsibilities + Manage customer portals and process customer orders daily. + Maintain the purchase order inbox and create purchase order acknowledgments. + Generate reports for job tracking and provide sales support for projections and actuals. + Respond promptly to customer service inquiries about order status via fax, telephone, or email. + Create sales orders based on incoming MC purchase orders and process MC jobs for Engineering. + Assess and forward delivery requests, such as expedites, and provide weekly status reports to customers. + Monitor inventory levels for customers with stocking programs and maintain customer websites weekly. + Assess and forward CTO order information as necessary. + Manage pull-in data and conduct contract reviews of customer P.O.s. + Review pick lists to manage overrun stock and assess excess inventory for customer purchase. + Attend production and engineering meetings to relay pertinent information and questions to customers. + Collaborate with scheduling to monitor job schedules and notify customers of delays. + Ensure data accuracy in the ERP system and control documents per federal regulations. + Provide administrative and sales support to the Director of Technical Operations. + Facilitate strong communication and feedback to sales staff, management, and customers. + Work closely with the quoting department to process and file quotes in customer folders. Pay and Benefits The pay range for this position is $41.25 - $54.45/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rockford,IL. Application Deadline This position is anticipated to close on Sep 12, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.