Job Title: Order Entry Specialist

Job Description

The Order Entry Specialist plays a crucial role in processing orders, solving problems, and responding to inquiries about order status. This position involves supporting high-spend customers with large volume orders and managing salesforce cases and credits. The specialist will ensure accurate entry and management of customer orders, resolve inquiries, and maintain a seamless order lifecycle. This role demands strong attention to detail, excellent communication skills, and the ability to remain calm and focused in a high-volume environment.

Responsibilities

Accurately and efficiently enter customer orders into the ERP system (Microsoft Dynamics AX), seeking clarification from customers, sales, finance, and other departments when necessary.Manage the complete order cycle, ensuring customer satisfaction from order entry through delivery and resolution of issues.Process cases, inquiries, credits, and complaints from Salesforce queues.Create and document complaints in Salesforce, determine root causes, and process Credit/Rebill or Credit/Reship RMAs as required.Provide non-technical product and pricing information.

Essential Skills

2–3 years of order management experienceExperience with Salesforce (must-have)Experience working with an ERP systemStrong accuracy and attention to detailAbility to work in a high-volume, structured environmentProficiency in Excel

Additional Skills & Qualifications

Experience with inquiries, credits, or returnsExperience in Manufacturing, Shipping, or Sales supportExperience supporting high-spend or enterprise customersForward-thinking and solution-oriented mindsetStrong attention to detail and proofreading skillsAbility to retain knowledge quickly, flexible and adaptablePassion for delivering quality work and pride in job performance

Work Environment

The position offers a hybrid work model with three days a week in the office of the candidate's choice and two days remote. The role requires being fully onsite during a six-week training period. Working hours are Monday to Thursday from 8:00 AM to 5:30 PM, and Friday from 7:30 AM to 5:00 PM. There is potential for hire for the right candidate and the possibility of an extended contract.

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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