Order Entry Specialist

Job Description

Are you detail-driven, customer-focused, and thrive in a fast-paced environment? We’re looking for an Order Entry Specialist who’s ready to be the backbone of our customer experience — ensuring every order is processed smoothly, accurately, and with care. This is more than just data entry; it’s about creating a seamless journey from inbox to delivery.

Responsibilities

Provide exceptional customer service to meet and exceed customer expectations.Assist in maximizing the efficiency of the customer order process.Complete assigned tasks to the best of ability within the specified time.Enter customer orders accurately and efficiently into the company's computerized order processing system.Maintain an in-depth awareness of different branch operations and their interrelations.Cooperate seamlessly with showroom, warehouse, and slab sales personnel.Ensure all commitments made to customers and coworkers are reasonable and achievable.Work collaboratively within a team environment.Stay informed about competitors and their products.Keep updated on new products, discontinued products, and products with supply issues.Engage in problem-solving by actively listening to clients and coworkers.Balance ongoing projects with immediate demands of the order desk.

What You Bring

We’re looking for someone who’s not just capable — but confident, curious, and committed to excellence. Ideal candidates will have:

2+ years of experience in order entry and email-based customer serviceStrong computer skills, including Microsoft OfficeA knack for numbers — able to calculate discounts, interest, and basic algebraExcellent time management and multitasking abilitiesA collaborative spirit and a proactive mindset

Bonus Points for:

Experience with Profit21 or similar internal systems (training provided)Bilingual in SpanishExperience in freight, logistics, or upscale retailFamiliarity with tile, design, or interior finishes

Work Environment

You’ll work onsite behind our showroom, alongside a supportive team of up to five order desk clerks. Hours are 7:25 AM to 5:00 PM, with a 30-minute lunch and two 10-minute breaks. Expect to work 1–2 Saturdays/month (4–5 hours), with flexibility to take two weekdays off when you do.

We offer a clean, collaborative workspace with perks like:

Free coffeeCatered lunches on occasionHoliday parties and employee appreciation eventsA culture that values growth, teamwork, and excellence

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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