Job Title: Order Entry Representative
Job Description

Join our dynamic team as an Order Entry Representative, where your excellent customer service skills will shine in a retail space. This role requires at least 3 years of experience and involves strong phone and email etiquette skills. You will need to demonstrate strong interpersonal skills, multitask in a fast-paced environment, and maintain a high level of attention to detail and accuracy. Adaptability and the ability to work under pressure are essential, as is the ability to work both independently and as part of a team. A positive attitude, self-motivation, and a results-oriented mindset are crucial for success in this role. Flexibility to work various shifts, including weekends and holidays, is required.

ResponsibilitiesRespond to customer inquiries, questions, and complaints, and troubleshoot issues with products or services.Accurately document customer interactions within our CRM system.Comply with all Customer Care objectives, performance standards (metrics/KPIs), and policies.Stay up to date with our products to provide the best possible customer experience.Perform any other duties or responsibilities assigned by the Supervisor of Customer Care to support the success of the Customer Care team and the overall business goals.Essential Skills3 years of experience in a customer service role within a retail space.Excellent phone and email etiquette skills.Strong interpersonal skills.Strong organizational skills and ability to multitask.Strong attention to detail and accuracy.Ability to adapt to changing priorities.Ability to work independently and as part of a team.Positive attitude, self-motivated, and results-oriented.Additional Skills & QualificationsExperience with customer service metrics/KPIs.Experience in data entry and order entry.Ability to work flexible hours, including weekends and holidays.Work Environment

You will work in a call center environment that is fun and fast-paced, with a casual dress code. The office is located in a new building in Torrance, close to shops and restaurants, offering a fun office environment with break areas. The workspace features large, high-walled open cubicles on the lower floor of the customer service department. There is also the opportunity for growth and promotion due to company expansion.

Job Type & Location

This is a Contract to Hire position based out of Torrance, California.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrance,CA.

Application Deadline

This position is anticipated to close on Sep 2, 2025.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n