Job Title: Order Entry Representative
Job Description

The Order Entry Representative plays a crucial role in communicating with customers to estimate pricing and facilitate order entry. This role requires interaction through telephone, faxes, and email, addressing inquiries related to orders, returns, shipments, and products. As the central point of contact, the representative coordinates internal and external customer expectations and requirements, ensuring efficient processing of orders and shipments while expediting product delivery. Collaborating with production and other business units, the role involves handling design, delivery, accounts receivable, and service matters, as well as investigating and resolving customer complaints promptly. Additionally, the representative manages inventory programs using the Harry Rohde Management System (HRMS) and supports the Customer Service Manager when necessary.

ResponsibilitiesCommunicate with customers to estimate pricing and enter orders.Address inquiries via telephone, faxes, and email concerning orders, returns, shipments, and products.Act as the central point of contact for coordinating customer requirements and expectations.Process customer orders and expedite shipments to ensure timely delivery.Collaborate with production and other business units regarding design, delivery, accounts receivable, and service matters.Investigate and resolve customer complaints promptly.Manage inventory programs using the Harry Rohde Management System (HRMS).Support Customer Service Manager functions during their absence.Abide by all regulations, policies, work procedures, and instructions.Participate in special projects as assigned by the General Manager or Customer Service Manager.Essential Skills3-5 years of Order Entry/CSR experience.Proficient in Microsoft Office and Inventory Programs.Strong computer skills.Diploma in a relevant field.Additional Skills & QualificationsExperience in manufacturing.Familiarity with SAP and ERP systems.Order processing and fulfillment skills.Work Environment

The role is fully onsite from 8 am to 5 pm, reporting to the General Manager. You will work closely with the Customer Service team and alongside various departments including Sales, GM, Design, Production, and Shipping. The work environment is business casual, with approximately 15-20 office employees. The current inventory management system requires adaptability and flexibility as the program uses specific key strokes instead of a mouse. Future updates to the inventory management system are expected.

Pay and Benefits

The pay range for this position is $28.75 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in University Park,IL.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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