Job Title: Order Entry Specialist

Job Description

As an Order Entry Specialist, you will provide exceptional customer satisfaction by addressing and resolving customer inquiries and issues. You will be responsible for processing orders, preparing service orders, tracking bids, and resolving billing issues, all in accordance with company policies and procedures.

ResponsibilitiesAnswer incoming customer telephone calls and establish positive working relationships with customers.Provide expertise in analyzing systems problems and logging service calls and orders.Provide accurate and timely information regarding the status of open orders to customers.Prepare all assigned reports and correspondence accurately and on time, including open work orders, maintenance agreements, warranty work, billings, etc.Address and resolve customer inquiries, problems, and complaints regarding products, services, and billing.Resolve complaints and make recommendations regarding the return of equipment and issuing of credits to maintain customer goodwill.Create and maintain customer files and enter all required information into computerized systems to maintain the customer database.Provide inside support to the outside sales representatives as needed.Complete special projects as assigned.Complete and maintain all required paperwork, records, and documents.Follow and comply with all safety and work rules and regulations, maintaining departmental housekeeping standards.Satisfy the required hours of the department.Essential SkillsProficiency in order entry.Excellent communication skills, both written and verbal.Additional Skills & QualificationsOrder entry/customer service experience in an office setting.High school diploma; some college experience is a plus.Experience working for a manufacturing or logistics-based company is a plus.Work Environment

The role requires working in an office environment where you will interact with customers and team members. The position demands adherence to safety and work regulations, along with maintaining departmental housekeeping standards.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Red Bud,IL.

Application Deadline

This position is anticipated to close on Aug 26, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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